Privacy Policy

This Privacy Policy describes how StudioPilot ("we," "our," or "us") collects, uses, and shares information when you use the StudioPilot mobile application and related services (collectively, the "Service"). By using StudioPilot, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you give us

• Account information. When you create an account, we collect your email address and name. If you sign in with Apple or Google, we receive a verified identifier and an email address from that provider.
• User content. Routines, classes, schedules, and notes you create within the app are stored on our servers so they sync across your devices.
• Support communications. If you email us, we keep a record of that correspondence to help resolve your inquiry.

Information we collect automatically

• Usage analytics. We use Mixpanel to understand how the app is used (for example, which features are used and session counts). These events are tied to a pseudonymous account identifier; we do not send your name or email to Mixpanel. We do not use this data for advertising, and we do not sell it.
• Crash and diagnostic data. If the app crashes or runs into an error, it sends a report to Sentry, our crash-reporting provider. A report contains what went wrong and where in the app's code, a short record of what the app was doing just before the error, the app version, technical details about your device such as its model and operating system version, the random identifier described below, and, if you are signed in, your account's internal identifier. The app does not add your name, email address or phone number to a report, and it removes any email addresses or phone numbers it finds in the error details before the report leaves your phone. We use these reports only to find and fix problems.
• Push notification tokens. If you enable notifications, we receive a device-specific token to deliver class reminders. Apple delivers notifications to iPhones and Google delivers them to Android devices.
• Subscription information. Subscriptions are processed by the app store you purchase through — Apple's App Store or Google Play. We do not receive your payment card details. We do receive a transaction identifier and subscription status from that store to grant you access to paid features.
• Security and login information. To protect your account, we record sign-in events along with the IP address of the request and an approximate location (city, region, and country) derived from that IP address. We use this only for security — to detect and investigate unauthorized access — and to prevent fraud and abuse.
• AI Import content. When you use AI Import, the class plan you provide — typed text and/or photos of a plan — is sent to our AI provider to convert it into a structured routine. If you opt in (you can turn this off anytime in Settings), we also retain a copy of what you submitted — the text and the photos — to evaluate and improve how AI Import reads plans. If you do not opt in, we do not keep your submitted text or photos after your routine is generated.
• Device information. Each request the app makes to our servers carries the app's version, how it was installed (for example from the App Store or Google Play), your device model and operating system version, and a random identifier the app creates the first time it opens. That identifier belongs to this installation of the app, not to you or your phone, and a reinstall replaces it. We use these details to tell which version of the app a problem came from.

2. How We Use Information

• To provide, maintain, and improve the Service.
• To sync your content across your devices.
• To deliver class reminders and other notifications you enable.
• To diagnose crashes and fix bugs.
• To understand product usage in aggregate.
• To respond to your support inquiries.
• To enforce our Terms of Service and prevent abuse.
• To detect and investigate unauthorized account access and to prevent fraud, using the sign-in IP address and approximate location.

Text messages. If you opt in, we use your mobile number only to send texts about your bookings or, for studio staff, your schedule. We do not sell or share your mobile number or text-message consent with third parties or affiliates for marketing. Reply STOP at any time to opt out.

3. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers. We use third-party providers to operate the Service, including Render (hosting and database), Resend (transactional email), Mixpanel (analytics), Sentry (crash reporting), Anthropic (AI Import processing), Apple (authentication, payments, push notifications), and Google (optional sign-in). These providers process information on our behalf under their respective privacy policies.
• Legal requirements. We may disclose information when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of StudioPilot, our users, or others.
• Business transfers. If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your information for as long as your account is active. If you delete your account, we anonymize your account profile (email and name are removed) and revoke all authentication credentials. Content you created (such as routines and class history) may be retained in anonymized form for product analytics. You can request full deletion of your content by contacting us at the address below.

Security and login records (including IP address and approximate location) are retained for a limited period — up to 12 months — and then automatically deleted.

5. Your Rights and Choices

• Access and correction. You can view and update your account information from within the app.
• Account deletion. You can delete your account at any time from the in-app Profile screen.
• Notifications. You can disable push notifications in your device's Settings or in-app.
• Marketing email. If we send you marketing email, every message includes an unsubscribe link.
• Regional rights. Depending on where you live (for example, the EU/UK or California), you may have additional rights regarding your personal data, including the right to access, correct, delete, or port your data, and the right to object to certain processing. Contact us to exercise these rights.

6. Children's Privacy

StudioPilot is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

7. International Users

StudioPilot is operated from the United States. If you use the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

8. Security

We use industry-standard security measures to protect your information, including encryption in transit (HTTPS), hashed passwords, and short-lived access tokens. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you within the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

Questions or requests about this Privacy Policy? Email us at support@studiopilotapp.com.